I think you guy's are great in customer service, replacement of the controller's was about 40 minutes each. I spent about 18 months looking into e-bikes.
I like what you have done with the 2020 models. Which is why I bought them. Living in Coquitlam you not move with out doing hills, The Colt's just walks up these hill's and with speed if you wish to.
One concern the rear hub is sometimes clicking not sure if it is the cluster or motor , spocks and fenders are good. Does it at around 16 km per hour 7th gear without any real weight on the pedal's
Hoping this isn't a problem.
With this to the side we have over 500 and 600 kms on them. Longest ride so far is 71 kms with 50% remaining on the over sized batter. It's been working out with the hills that I think we could get 100 kms on a charge.
Loven it , over 60 ride like I'm 26 years old.