It took forever to actually get the bikes and the accessories still haven’t come In but I love the bikes and love the mechanics of the bikes the brakes make the worst sound but I am getting them professionally tuned overall would buy again but would buy in store not online again

Mitchell was very helpful with the few queries that I had. Advised me on the size frame to get. Bike arrived in good shape and the battery a day earlier. Pretty straightforward putting the bike together. I've only had one ride so far but everything works great. Very satisfied with the purchase. My first electric bike!

Mitchell was very helpful. Advised on the size of frame. Bike arrived with no problems. Battery arrived a day earlier. Bike is pretty easy to put together, Have only had one ride so far but everything works and I'm very satisfied with the purchase - my first electric bike.

It took an extra email to find it on the website. Ordered it with some brake pads and replacement pedals. Everything arrived super fast and to my door. The chain guard was an exact match and bolted right up just like the original. The fit isn’t perfect with one of the mounts slightly off. I can’t tell if this is a factory issue or something that got bonked along the way. Regardless it is much better than the glued up one it replaced.

I purchased a 2021 Rook, from Curtis, at Amped Rides, in Courtenay, in March, and couldn’t be happier with my new Ebike. After doing extensive research into the many brands of ebikes available, I settled on a Surface 604 bike. I was able to achieve the best bang for my buck, at a price point I was able to afford. There are many above average features and components, particularly the torque sensor system, that stand way above other brands in the ebike market. I get compliments from other bike and ebike riders everywhere I go, and was told the other day that the bike has a “sexy look” about it. I’ve put many hundreds of kilometers on this bike since I purchased it, and it’s hard to take the smile off my face, the entire time I am riding it. I would recommend upgrading to the 20amp battery and suspension seat post without hesitation. I am able to get 120 to 130 K from the battery, if I use a low level peddle assist, and little throttle use. I also purchased the mirror, and although it looks very nice, it cannot be properly attached to the end of the handle bar without purchasing an adaptor from the mirror manufacture. (This cost me an additional $20 to order it from a third party supplier.) I would like to extend special thanks to Mitchel, who is a support manager at Surface 604. He assisted me in many ways, which I consider to be above and beyond, what would generally be considered excellent customer service. He represents Surface 604, in a professional, positive, and polite manner that makes a customer ‘feel like a somebody.’ Thanks so much Mitchel, you will likely go very far in the business world! If you’re on the fence about which ebike brand to purchase, just buy a Surface 604, I can just about guarantee, you won’t regret it! Dwayne Comox, Vancouver Island.