I’ve purchased my surface 604 colt in May 2020 and it finally arrived in middle August of the same year. The wait was worth it!
In the intervening year and a half since I received my bike I have written it over 5200 km in heat, and cold, occasionally and rain and a few times and snow. No matter the weather or the conditions my colt performs flawlessly.
As a matter of fact, I find if I’m going out for a little errand on my bike that I will take the longest route to get where I’m going and when I am coming home because it is just so much fun to ride. I have been stopped in numerable times by people wanting to ask questions about the bike. On occasion I even let someone ride around the parking lot just to see how they liked it. In every situation as soon as they started peddling a great big smile came on their face .
If you are new to a Bikes and all the terms that go along with them then you may be confused by the different types of pedal assist. I lucked out when I ordered my 604 colt because it has torque pedal assist which seems to react to how much pressure you’re putting on the pedals. I have ridden a bike with cadence pedal assist, the other way of doing it, and it’s not nearly as fun or responsive as torque. Just having this kind of pedal assist is a reason to buy from Surface 604
I have had a couple occasions where I needed to contact customer support at surface 604. Every time I contacted service they answered immediately with good advice on whatever my question happens to be. I do have some vision problems and when I mentioned that to Mitchell a customer service he called me to walk me through a procedure. This is wonderful customer service.