This being my first ebike and also my first time buying a bike online, I wasn't sure what to expect. Well both experiences ended up being great. Even though I am handy I wasn't too sure of myself with putting a bike together, well it couldn't have been easier. Just in case you do need some help, there is a video online to show you what to do. I have had the Shred for two weeks now and have over 170km on it, my longest ride being about 35kms. I have a bum knee that I normally have to wear a brace to ride longer distances and haven't had to wear it once with the Shred. The only issue I have had is that a few times now going over some bumpy terrain, the chain has come off the chainring. Other than that, I love riding my 2021 Shred.