Item was received well packaged and in a timely manner. More than happy with the order experience. As for the suspension seat post, it transforms my Surface604 Rook into a truly comfortable cruising/commuter bike. Initially, the bike although comfortable on smooth surfaces was a little on the "harsh ride" side when travelling over uneven / bumpy surfaces. With the suspension post, the ride is now "silky" smooth in comparison. I am more than happy with my purchase and would recommend this suspension seat post to anyone who wants to improve the comfort of their Surface 604 bike. My "Chevy Impala" ride has been transformed into a top of the line Cadillac.